Services While at Javits
ATM
For the convenience of visitors there are two JPMorgan Chase Bank ATMs located at the Center. The first is situated adjacent to the concierge booth on the north side of the Crystal Palace on Level 3. The other is on the north side of the Level 1 food court near the Villa Pizza stand.
Business Center
FedEx Office and Print Center
To place an order on-line please go to
http://fedex.com/us/officeprint/conventions/locations/NewYork.html
Just because you're away from the office doesn't mean the work goes away while you're gone. FedEx Office and Print Center is available to exhibitors during event hours to help you keep up on important work while you're on the road as well as last minute needs while you're with us. With a central location next to the Concierge Desk and satellite locations throughout the Javits Center, you now have access to photocopying, signs and banners, posters, fliers, press kits and so much more.
In addition, FedEx Office and Print Center offers packing services and FedEx Express® and FedEx Ground® shipping to help you ship important materials back to the office hassle-free.
If you have other business needs or would like to plan ahead, contact Roy A. Haddock at 917.531.8688.
FedEx Office and Print Center - Make it. Print it. Pack it. Ship it.
Accessibilty
The Center has sidewalk ramps, automatic doors at all street levels, restrooms and elevators accessible for persons with mobility impairments. Payphones are accessible and are equipped with volume and TTY capability for those with speech and hearing disabilities
A limited number of wheel chairs are available at no fee. The Center can also assist patrons wishing to rent motorized wheelchairs. Call our Command Center at (212) 216-2196 before you arrive for information on reserving or renting a wheelchair.
While no public parking is available on-site, a limited number of spaces can be made available for customers with a valid Parking Permit for People with Disabilities issued by a government authority. Call (212) 216-2344 for information and reservations.
Guide Dogs and Service Animals are welcome at the Center provided they are leashed or under similar control as appropriate. Since questions sometimes arise regarding Service Animals when the need is not obvious, we suggest that patrons have a certification, license or some other document showing their need for their service animal. The owner takes full responsibility of his/her animal.
Javits WiFi
If your PDA or laptop is built with wireless capabilities or is equipped with a wireless card then you can log on to Javits Center WiFi. Coverage presently exists in the Level 3 Halls, Crystal Palace (including the Level 3 food court), North and South Concourses (Level 2) , Level 1, including the food court area. You can check your e-mail, visit other websites and obtain help in navigating around the Center for a small fee (hourly, daily and 3 day plans are available, credit cards only).
The service can accommodate one computer per connection and can only be subscribed to on site from the computer that will be accessing the Internet. Pricing is as follows (prices are subject to change):
- 256K bandwidth: $4.95 per hour
- $29.95 per show day
- $69.95 for (3) days
It is up to the customer to be familiar with using wireless services as we do not offer technical support for connectivity issues.
Basic Connection Steps:
- Turn on your wireless ready computer (from your booth or anywhere within the Javits Center) and select the “Javits” wireless access point.
- Open up your internet browser and the sign up page will appear.
- If you have previously purchased access use the login area on the left hand side of the screen to login using your email address and the password you specified at purchase.
- If you have not previously purchased access, click on the Get High Speed Internet Access button and provide the required billing and credit card information and you will be given access once you sign up successfully.
- A receipt for your purchase will be emailed to the address specified at sign up.
Please be aware that VPN is not supported on our wireless network. We do not sell wireless cards or any other wireless accessories here on site.
The Javits wireless system is used primarily by our attendees and exhibitors to check email and browse the Internet. If you are planning to utilize the wireless network for an important core function within your booth we recommend that you call us prior to the event to discuss why our wired high-speed Internet options might be a better fit for your company.
Lost and Found
If you've lost something and we have found it, here's generally what happens: The New York State Police retain custody and will attempt to find the owner. The State Police can be reached at (212) 216-3470. After a day or so, if the owner cannot be found, the Police turns the item over to the Center's Public Safety Division (212) 216-2344. The Public Safety Division keeps lost items for 30 days. Valuable items are held up to 3 months.
Security, Fire Safety & Medical Emergencies
Security
The Center is fully equipped with a state of the art central command station, fire suppression systems, security cameras and emergency generators which operate or are on standby around the clock. The Center’s Public Safety Department maintains twenty-four (24) hour security for the perimeter areas and internal patrols. Event managers are responsible for the complete security within the exhibit areas, meeting rooms, and other areas; including crowd control in public areas.
Event management must assure that a security supervisor is on site at all times to receive information or complaints in reference to the conduct of contract security employees. We reserve the right to ask security personnel to leave if the situation warrants such action.
Security contracted by event management may not carry firearms or weapons of any kind without prior written permission from Javits management.
First Aid / Medical Emergencies
The Center maintains a small medical facility on site located on Level 1 in the southwest corner of the building with a nurse on duty during the Center's normal business hours. During events with more than 5,000 people, the office is staffed by EMTs from St. Vincent's hospital and at least one ambulance on site.
House telephones can be found in halls corridors throughout the Center and should be used to notify the Command Center of emergency situations. The emergency number is 2222.
The Javits Center has 22 portable defibrillators strategically placed around the Center. The Public Safety Department has been trained in the proper use of defibrillators should such an emergency occur.
In case of cardiac arrest or other serious emergency such as a fire, dial the Command Center at Extension 2222 from any house phone, or call the Command Center at 212 216-2222. Do not call 911. Give your name, type of emergency and the location.
Fire Safety
The following is strictly prohibited within Center:
- Liquid propane tanks larger than 1 lb. and no more than 20lbs.in aggregate
- Open flames without N. Y. City Fire Dept.Open Flame Permit
- Fireworks/Flashpots/Pyrotechnic events
- Storage or use of any combustible fluid
- Displays of fresh cut decorative greens, pine branches, potted pine trees and shrubs, and Spanish moss.
- Use of propane powered vehicles
The Center's Command Center monitors fire safety and all other security features of the Center. The Command Center responds to all medical and non-medical emergencies. Dial 2222 from house phones for emergencies.
Fire fighting and emergency equipment must not be blocked or impeded. This includes fire alarm boxes, fire extinguisher cabinets stand pipe valves, and any like areas or equipment.
Electrical and telephone closet doors must not be blocked.
Exit doors must not be blocked during events.
No banner, display or sign shall be erected in a manner that may interfere with the operation of the sprinkler system.
All display material (canopies, drapes, foam core, tablecloths, burlap, scrim or similar materials) must be flame-proofed by a person certified by the New York City Fire Department. A Flameproof certificate is valid for one year and must be available on site for inspection. Items may be subject to a field flame test. If the results are unfavorable, a violation order for forthwith removal may be written. For items flame-proofed by the manufacturer, the tag must be affixed to the item.
Hudson News
Hudson News is a familiar and reliable name to all business travelers. They operate three stores at the Center during event hours. Newspapers, books, magazines, souvenirs, candy, batteries, film and other sundries are available. Pre-paid phone cards, New York State Lottery tickets and Metrocards (for use on city subways and buses) are also sold here.
Shoe Shine
During large events, a shoe shine stand is open on the North Concourse just below the Crystal Palace Concierge.
Coat and Luggage Check
There are no fixed areas for coat and luggage check. They are normally placed near registration areas in the public spaces (North and South Concourses), the Taxi Drop-off area and the Crystal Palace. Patrons with fur and leather coats are encouraged to check their items at the secure permanent coat checks adjacent to the Special Events Hall on Level 1.